• Registered: 2006-10-04
  • Posts: 2

Re: Repaired or Replaced???

Laptops are very modular these days and it was more than likely repaired and not replaced. Here's the thing, usually when you send a laptop in for repairs they recommend you remove the HDD and battery as those aren't needed to test your system unless either one of those are causing problems. Hopefully for your sake they didn't lose your HDD or replace the system without swapping it out.

Good luck.

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  • TY2D2
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  • From: California
  • Registered: 2006-07-24
  • Posts: 4,574

Re: Repaired or Replaced???

They would HAVE to ask you first, they can't just wipe all your stuff.

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  • Registered: 2007-09-01
  • Posts: 269

Re: Repaired or Replaced???

well, the only email i got was that it was shipped, and it gave me the shipping number and stuff, so i think either they just didnt do anything, or fixed it, its alienware, which is dell, which doesnt have a good costumer service reputation, but we'll see i guess

  • From: Idaho
  • Registered: 2007-08-03
  • Posts: 977

Re: Repaired or Replaced???

what model do you have? alienware's are kickbut computers but yeah.. like you said.. the CS sucks

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12 Reply by Imperial (edited by DS_Imperial 2007-09-27 06:42:41)

  • Imperial
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  • From: A Galaxy Far, Far Away
  • Registered: 2006-12-06
  • Posts: 2,557

Re: Repaired or Replaced???

TY2D2 wrote:

They would HAVE to ask you first, they can't just wipe all your stuff.

Nope.  There is usually some subtext in the contract that mentions they aren't responsible for preserving your data.  If you send a computer in for repairs, expect it to come back formated.  I've NEVER been able to send a computer in to get fixed and got it back with my data still intact.  So just take your hard drive out before sending it in if thats not the problem.

They hook it up to a machine that auto formats and re-images.  They aren't going to go through all your programs and files and see if the issue might somehow be caused by software.  Otherwise, they couldn't get it back to you so quick.

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  • Registered: 2006-01-02
  • Posts: 3,516

Re: Repaired or Replaced???

I've heard stories of Siemens telling a shop that was missing 3 chargers for 3 laptops to "throw em in the bin and facturate em", so I wouldn't be surprised if you got a new one wink

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14 Reply by ShinjiKoon (edited by ShinjiKoon 2007-09-27 19:46:13)

  • Registered: 2007-09-01
  • Posts: 269

Re: Repaired or Replaced???

Well guys, i just got my computer back, they replaced the screen with a 1920X1200 res screen big_smile.  and the moment i opened my laptop up, my battlefield 2142 disk fell out!  OMG!!! I must be blessed or something tongue